Last updated: January 2024
1. Introduction
At Softbounce, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our feedback widget service.
2. Information We Collect
Information You Provide
- Account information (name, email address)
- Feedback content submitted through widgets
- Form configurations and settings
Automatically Collected Information
- Usage data and analytics
- Device and browser information (if enabled)
- IP addresses (if enabled, can be anonymized)
- Screenshots (only when explicitly authorized by users)
3. How We Use Your Information
We use the collected information to:
- Provide and maintain our service
- Send feedback notifications to designated email addresses
- Improve and optimize our service
- Communicate with you about your account
- Ensure security and prevent fraud
4. Data Storage and Security
We use Firebase (Google Cloud Platform) for data storage. Your data is encrypted in transit and at rest. We implement appropriate technical and organizational measures to protect your data.
5. Data Sharing
We do not sell, trade, or rent your personal information. We may share your information only:
- With your consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in our operations
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of certain data collection
7. Cookies
We use essential cookies for authentication and session management. We do not use tracking or advertising cookies.
8. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: privacy@softbounce.com
- Website: https://softbounce.com